Program Details 

• PPS Club and KrisFlyer Elite Gold members can enjoy a complimentary 12-month status match to the following HoteLux membership tiers:

  • PPS Club (Solitaire PPS Club and PPS Club)  = HoteLux Elite Plus

  • KrisFlyer Elite Gold = HoteLux Elite

• If you meet the criteria to participate in the HoteLux Status Match offer, your account will be upgraded to HoteLux Elite or Elite Plus for 12 months based on your existing KrisFlyer membership status. All the Status Match requests must be submitted by 22 June 2025 (Singapore Time).

• To keep the matched Elite status, you will need to earn a certain number of nights booked via HoteLux within the 1-year period after the successful status match. 

  *The number of nights you must earn depends on the Elite status level you are matched to HoteLux:

  • HoteLux Elite = 15 nights

  • HoteLux Elite Plus = 30 nights

To be considered for HoteLux Elite status through this promotion, please complete HoteLux Status Match Request Form on HoteLux APP. We will send you an email to let you know if your request is approved.

Required information: 

• HoteLux account (If you are not yet a member, join today.) 

• Valid email address on your HoteLux account 

• Copy of your current KrisFlyer membership card, which can also be obtained from your profile on singaporeair.com (please log in to your account and navigate to “Profile”, then “Membership card” to download your membership card). It must clearly identify your name, current membership status, and your status expiration date, which should be valid at the time of the status match application. (Please note that the digital membership card on the SingaporeAir mobile app will not be accepted.)

Please allow 5-7 business days for a response and for your account to be upgraded.

1. Offer is not valid for HoteLux members who have participated in the HoteLux Status Match program or received an Elite Status Exception in the past.

2. To request a HoteLux Status Match, a participant must be a member of HoteLux and hold an active account with KrisFlyer, and have an eligible elite level valid at the time of the status match application. 

3. Requests from members who otherwise meet the criteria for an Elite Status Match will not receive such status if the member already holds equivalent or higher status in the HoteLux Program. 

4. HoteLux reserves the right to request supplemental documentation from participants to determine Status Match eligibility.

5. HoteLux reserves the right to rescind any Status Match granted if, during an audit or investigation, HoteLux determines that an individual violates the HoteLux program rules.

6. Through this offer, you will be able to qualify for a higher status level if you reach one of the published qualification thresholds for Elite Plus status.

7. If you are unable to complete the night requirement within 12 months, your matched HoteLux status will expire, and you may be returned to a lower earned Elite level, or general member status, at HoteLux's sole discretion.

8. Participation does not guarantee Elite status. Matched status will expire after 1 year unless the matched level or a higher level of status is earned or awarded prior to that date.

9. Hotel nights must be booked via HoteLux and posted to the HoteLux account in order to qualify to earn toward the status. Offer subject to change without notice.

10. Customers who earn HoteLux Elite or Elite Plus Status through this promotion will have their accounts updated in the system within 5-7 business days.

11. Welcome points for HoteLux Elite or Elite Plus do not apply for members who earned their status through the status match.

12. Points accrued, awards, and benefits issued are subject to change and are subject to the rules of the HoteLux program, including without limitation the Elite program (the "HoteLux Program"), which are expressly incorporated herein. 

13. HoteLux may change the HoteLux Program including, but not limited to, rules, regulations, travel awards, and special offers, or terminate the HoteLux Program at any time and without notice. 

14. HoteLux and its subsidiaries, affiliates, and agents are not responsible for any products or services of other participating companies and partners.  

15. The accumulation of Elite or Elite Plus Status or any other status does not entitle members to any vested rights concerning the HoteLux Program. 

16. All calculations made in connection with the HoteLux Program and/or the Elite Program, including without limitation the accumulation of points and the satisfaction of the qualification requirements of the Elite Program, and/or the revisions of calculations (including any estimates), will be made by HoteLux and HoteLux in their discretion and such calculations will be considered final. 

17. Information in this communication that relates to the HoteLux Program does not purport to be complete or comprehensive and may not include all the information that a member may believe is important and is qualified in its entirety by reference to all of the information on the hoteluxapp.com website and the HoteLux Program rules.